Refund policy

Return, Refund & Exchange Policy

RETURN AND REFUND POLICY

Thank you for shopping with us! We truly appreciate your support for handcrafted products made in India. Each item is carefully designed, crafted, and quality-checked before dispatch to ensure you receive a product you’ll love.

1. Shipping Origin

All our products are handcrafted and shipped directly from India. We take great care in packaging and international shipping to ensure that your order reaches you safely and in perfect condition.

2. Return Policy

As our products are shipped internationally, we do not accept returns or exchanges once an order has been shipped. The high international shipping costs and customs procedures make return logistics unfeasible.

We encourage you to review all product details — including dimensions, materials, and color descriptions — carefully before placing your order. If you have any questions about a product, please contact us before purchase; we’re happy to provide additional information or photos.

3. Refund Policy

• Refunds are only applicable in the rare case of:

  • A wrong item being shipped, or

  • A damaged product received (must be reported within 48 hours of delivery with photo proof).

• In such cases, we will offer either:

  • A replacement, or

  • A full or partial refund, depending on the situation.

Please note: Minor variations in color, texture, or finish are part of the natural materials and handcrafting process — these are not considered defects.

4. Order Cancellations

Orders can only be cancelled within 24 hours of placement. Once your order has been processed or shipped, cancellation will no longer be possible.

5. Customer Support

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at ethnichique@gmail.com or 0091 8076209478  with:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Our team will review your request promptly and work toward a fair resolution.