Shipping policy

Shipping Policy

Thank you for choosing our handcrafted products! We take great pride in creating and delivering high-quality, artisanal pieces made in India. Please read our Shipping Policy carefully to understand how we process, handle, and deliver your orders.

1. Shipping Origin

All our products are carefully handcrafted and shipped directly from India. Each item is made and packed with great attention to detail to ensure you receive it in perfect condition.

2. Processing Time

  • Orders are typically processed within 2–4 business days after confirmation of payment.

  • Since many of our products are handmade or made to order, slight variations or minor delays in dispatch may occur during busy periods.

  • You will receive an email notification with tracking details once your order has been shipped.

3. Shipping Method & Carriers

We partner with trusted courier and postal services to deliver your orders safely and efficiently. Depending on your location, your package will be shipped through one of the following:

  • India Post International Service

  • DHL / FedEx / Aramex / UPS (as available and applicable)

Our team selects the best available courier or postal option to ensure timely and secure delivery.

4. Estimated Delivery Time

  • International delivery usually takes around 7–14 business days after dispatch.

  • Most customers receive their orders within 10 days, but delivery times may vary depending on your country’s customs processing and local postal operations.

  • Please note that delays due to customs clearance, public holidays, or remote delivery areas are beyond our control.

5. Customs, Duties & Taxes

  • International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country.

  • These charges are the responsibility of the customer, as they vary by country and local regulations.

  • We recommend checking with your local customs office for more information before placing your order.

6. Address Accuracy

Please ensure that your shipping address and contact details are entered correctly at checkout. We cannot be held responsible for delays or lost packages resulting from incorrect or incomplete address information.

7. Tracking Your Order

Once your order is shipped, we will share a tracking number via email. You can use this number to track your shipment on the courier’s official website. Tracking updates may take 24–48 hours to appear after dispatch.

8. Delivery Delays

While we strive to meet our delivery estimates, external factors such as customs checks, weather conditions, or courier delays may occasionally affect timelines. We appreciate your patience and understanding in such cases.

9. Contact Us

If you have any questions or concerns about your shipment, please feel free to contact us at ethnichique@gmail.com or 0091 8076209478 with your order number, and we’ll be happy to assist you.